Telemarketing Complaints Are on the Rise
Among the tens of thousands of complaints logged by state and local consumer protection agencies in 2013, the fastest-growing area of concern is related to telemarketing abuses including violations of do-not-call rights, according to the latest Consumer Complaint Survey Report issued by the Consumer Federation of America (CFA) and the North American Consumer Protection Investigators (NACPI). The most common consumer gripes were unchanged from the previous year — complaints related to auto sales and repairs, home improvement and construction, and credit and debt issues — but it’s telemarketers who are increasingly drawing the ire of consumers.
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