Show Up for Restaurants: The Case for Kind Dining
It’s undeniable that dining out can be difficult right now — and in some cases, it’s led to news-worthy cases of frustrations boiling over. In Cape Cod, a restaurant shut down for a “day of kindness” after customer outbursts drove staffers to the brink, while the TODAY show talked to servers all over the country who have dealt with conflicts over everything from mask mandates to operating hours.
The frustrations that diners feel aren’t surprising — from supply chain issues causing menu changes to increased food costs and staff shortages, restaurants are being squeezed from all directions, and that often changes the experience of going out.
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