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What’s in the VA secretary’s 10-point plan to reform his department?

March 6, 2017

From the website

VA logoWASHINGTON — In appearances before veterans groups this week, Veterans Affairs Secretary Dr. David Shulkin is outlining his 10-point plan for reforming department operations and offerings, with a heavy emphasis on VA medical improvements.

The plan is separate from the 10-point VA plan President Trump unveiled on the campaign trail last summer, but includes some of the same themes of accountability and a more customer-service focus for department employees.

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