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10-Digit Dialing (10DD) Transition Begins

March 1, 2021

The FCC’s 988 Order requires all telecommunications carriers, interconnected Voice over Internet Protocol (VoIP) providers, and one-way VoIP providers to make changes to their networks to implement 988 by July 16, 2022. To accomplish the goal of routing 988 directly to the National Suicide Prevention and Mental Health Crisis Hotline number, 1-800-273-TALK (8255), 82 area codes must transition to 10-digit dialing (10DD) before the implementation deadline.

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What will you need to do?

Beginning April 24, 2021, you should dial 10 digits (area code + telephone number) to complete all local calls. This is known as a permissive dialing period because if you forget and dial just seven-digits, your call will still be completed.

Beginning October 24, 2021, you must dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only seven-digits may not be completed, and a recording may inform you that your call cannot be completed as dialed. If you get this recording, you must hang up and dial again using the area code with the seven-digit telephone number.

Important Considerations. Important safety and security equipment, such as medical alert devices, and alarm and security systems must be programmed to use 10-digit dialing.  Many systems operate on 10-digit dialing by default but some older equipment may still use seven-digits.  Please contact your medical alert or security provider if you are not sure whether your equipment needs to be reprogrammed to accommodate the upcoming change to 10-digit local dialing.  Any needed reprogramming of alarm and home security equipment should be done during the permissive dialing period of April 24, 2021 to October 24, 2021 to avoid interruption of services.

Some other examples of services that may need to be re-programmed are:

– Life safety systems or medical monitoring devices
– PBXs
– Fax machines
– Internet dial-up numbers
– Fire or burglar alarm and security systems or gates
– Speed dialers
– Mobile or other wireless phone contact lists
– Call forwarding settings
– Voicemail services and other similar functions

Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

Thanks to Jeff Hickam for sharing this information

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